PRIVACY POLICY

At Craigs Trees, your privacy matters to us.
We are committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand) and good industry practice.

This policy explains how we collect, use, store, and protect your information when you interact with us online, by phone, or in person.

Information We Collect

We may collect personal information from you when you:

Request a quote or contact us via our website, phone, or email
Engage us to provide tree services
Subscribe to updates, promotions, or newsletters
Interact with us on social media

The personal information we collect can include:

Your name, address, phone number, and email address
Details about your property or service request
Payment or invoicing information (if applicable)
Any other information you choose to provide to help us deliver our services

We may also collect non-identifiable information such as browser type, IP address, and site usage statistics to improve our website and marketing.

How We Use Your Information

We use your personal information to:

Provide quotes, schedule work, and deliver our services
Communicate with you about your job or enquiry
Send invoices and process payments
Respond to feedback or support requests
Improve our website, advertising, and customer experience
Comply with legal and insurance obligations

We do not sell, rent, or trade your personal information to third parties.

Disclosure to Third Parties

We may share your information only when necessary:

With trusted contractors or service providers who assist in delivering our work (e.g., subcontractors, IT, accounting, marketing, or hosting services)
When required by law, regulation, or a government agency
All third-party partners are expected to handle your data in accordance with the Privacy Act 2020.

Access and Correction

You have the right to:

Access the personal information we hold about you
Request correction of any inaccurate or incomplete details

To do this, please email craigtrees@xtra.co.nz with your request.
We may ask for proof of identity before releasing information.

If you have any questions, concerns, or privacy-related requests, please contact:

Craigs Trees
📞 +64 27 229 9454
📧 craigtrees@xtra.co.nz
🌐 www.craigstrees.co.nz